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ViClinic Privacy Policy

Last Update Date: 10/27/2023
We respect your privacy. This section of this Agreement describes our privacy practices regarding personal and medical Information we collect from individuals, including when you visit our offices, websites administered or operated by us, and/or our mobile applications (collectively, the “Sites”).

If you do not agree with all of the terms of this Agreement (including this Privacy Policy Notice “Notice”), you should not use, browse, or otherwise access any of the Sites. By browsing or using any of the Sites, you signify your agreement to this Agreement (including this Privacy Policy).

Definition of Personal and Health Information

For the purposes of this Agreement, “Personal Information” means any information that (i) identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household; (ii) your past, present, or future physical or mental health or condition, (iii) the provision of health care to you, or (iv) your past, present, or future payment for the provision of health care.

Personal Information does not include publicly-available information from governmental sources. Information that is provided in the aggregate or that is de-identified is not Personal Information.

We are required by law to maintain the privacy of your Personal Information and to provide you with notice of our legal duties and privacy practices with respect to your Personal Information. To the extent required by law, when using or disclosing your Personal Information or when requesting your Personal Information from another covered entity, we will make reasonable efforts not to use, disclose, or request more than the minimum necessary set of your Personal Information or, if needed by us, no more than the minimum amount of Personal Information necessary to accomplish the intended purpose of the use, disclosure, or request, taking into consideration practical and technological limitations.

Personal Information We May Collect About You – Sources and Categories of InformationSources of Collection

This section describes the sources from which we may have collected Personal Information about you, and which we may continue to collect. These sources include, but are not limited to:

When you visit the Sites or interact with us in other ways, such as when you request information about our Service or information we provide to the public; visit the Sites; or transmit information through the portal we maintain on behalf of our users. For example, when you pay fees, request documents and certificates, submit other inquiries, call, or otherwise engage with us.

Categories of Personal Information Collected

This section describes the categories of Personal Information we may collect about you. Included are categories that describe employee as well as client data. These categories include, but are not limited to:

Personal identifiers such as name, physical addresses, email addresses, and other contact information, emergency contacts, driver’s license number, passport number, marital status, parents’ information, account number/username, password, and IP addresses.Unique device and online identifiers, such as device IDs, browsing history, and other similar identifiers.Protected class information, such as gender, age, disability status, citizenship, medical condition, physical or mental disability information collected in the employment context (not from job applicants). Educational and professional background information, such as work histories, employer information, and educational history that would be found on a resume.Audio or visual information, such as passport pictures, or recordings of your calls to us.Internet or other electronic network activity, such as information regarding your browsing history, visits to and interaction with our Sites, and information about visits to our social media accounts.

How We Use Personal Information We Collect

This section describes the reasons we may have collected and used Personal Information and why we may continue to collect and use it. These reasons include, but are not limited to:

Providing Services
We use your Personal Information to provide a full range of services, including without limitation: contacting you and responding to your requests and inquiries; facilitating the Service; processing payments; responding to requests for documentation; providing marketing; providing customer service; distributing newsletters and similar materials; improving the Sites; and compliance with applicable laws, regulations, or codes of practice.

Security and Fraud Prevention and Detection
We use information for security purposes such as fraud prevention and detection. We may use Personal Information to enforce our rights, for fraud prevention, or to protect our company, affiliates, our customers, the Sites, or a third-party website or platform.

Compliance with Laws and to Protect Ourselves
We use your Personal Information to support auditing, legal, and compliance purposes including responding to court orders or subpoenas. We may also share your Personal Information if a government agency or investigatory body requests. We may also use your Personal Information when we are investigating potential fraud or other areas of concern or if we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property, or safety.

Marketing and Recruiting
We use Personal Information to inform you about Viclinic, Inc. and the services we offer. We may also use your Personal Information to send you information about career opportunities.

Employment and Human Relations Functions
We use Personal Information in connection with our hiring, employment, and job training activities.

We use Personal Information to communicate with you about your account or our relationship with you. We may contact you about your use of our Sites. We may contact you about your account or feedback. We might also contact you about this Agreement.

To Avert a Serious Threat to Health or Safety
Viclinic may use and disclose your Personal Information when necessary to prevent a serious threat to your health and safety, or to the health and safety of the public or another person. Any disclosure would only be to someone able to help prevent the threat or to the extent necessary to comply with state and federal laws to prevent or control disease, injury, or disability regarding public health.

Debug and Identify Errors
We use your Personal Information to debug and identify and repair errors that impair existing intended functionality.

Statistical Analysis and Research
We may use your Personal Information for statistical analysis and research purposes including analyzing performance.

We may use your Personal Information as otherwise described or permitted by law, for any other purpose as described in

Your Rights Regarding Your Personal Information

You have certain rights concerning your Personal Information. To learn more about how to exercise these rights, please contact Viclinc.

Access and Copies:
You can request to access and obtain copies of your medical and billing records, except for certain restricted information.

You can ask us not to use or disclose your Personal Information for specific purposes, but we may not always be able to accommodate these requests.

Confidential Communications:
You can request to receive your Personal Information through alternative means or at different locations.

Amend Records:
You have the right to request corrections or amendments to your medical or billing records.

Accounting of Disclosures:
You can request a list of certain disclosures of your Personal Information.

Paper Copy of Notice:
You can obtain a paper copy of this notice upon request.

We Do Not Sell Your Personal Information:
We do not sell your Personal Information, but we may share it with trusted third parties to provide you with our services.

Additional Information:
We may collect and share your Personal Information to comply with legal obligations, protect against fraud, respond to emergencies, or transfer our rights and obligations.

Do Not Track:
We do not honor "Do Not Track" browser signals.

California Data Privacy Rights:
If you are a California resident, you have specific rights related to your Personal Information under California law.

Shine the Light:
You can request information about Personal Information disclosed for direct marketing purposes.

CCPA Rights:
You have the right to know, delete, and opt-out of the sale of your Personal Information under the CCPA.

Exercising Your Rights:
To exercise your rights or ask questions, contact us using the provided contact information.

Verification of Identity:
We may require identity verification to process your requests.

Authorized Agents:
You can designate an agent to submit requests on your behalf, subject to verification.

Requests for Household Information:
Requests for household Personal Information must be made by each household member.

Our Commitment:
Exercising your rights won't result in discrimination or different treatment.

Personal Information of Minors:
We handle children's personal information following COPPA guidelines.

Social Features:
Be cautious when using Social Features, as they may involve third-party data collection.

Third-Party Sites:
Be aware that third-party sites may have different privacy policies and conditions.

We maintain reasonable security measures to protect your data.

Accuracy & Access:
You can review and correct your Personal Information.

Changes to this Agreement:
We may update this Agreement.

Contact Us:
If you have questions or need assistance, contact at



Children’s Privacy

Who Collects Information About Children?

Viclinic, Inc. ("Viclinic") is committed to protecting the privacy of children under thirteen (13) years old who use our website and services.

Information We Collect and How

We collect limited personal information from or about children, including their name, to provide medical services. Information is obtained directly from parents or guardians and through a child's use of our site and services.

How We Use Children’s Information
We use children's personal information to provide services and respond to customer support requests. We also use de-identified information for research and analysis.

How We Share Children’s Information
We do not sell children’s personal information. We may share it with service providers, in business transfers, for legal compliance, safety, and investigations, and with parents. Aggregate or de-identified information may be shared for research and marketing purposes.

Your Rights to Review and Control Information
Parents have the right to review, delete, and control their child's personal information.

Contact us at to exercise these rights.

Changes to this COPPA Policy
This policy is effective as of the last modified date and may change over time. We will post any significant changes on our site and provide notice when necessary.


Informed Consent for Telehealth Visit


To provide more accessible healthcare services, we now offer medical consultations through video, audio, or electronic information transmission, collectively referred to as "telehealth." Telehealth allows healthcare providers to evaluate, diagnose, manage, and treat various health issues from a remote location. It is crucial that you understand and provide informed consent for the use of telehealth in your care.
DISCLAIMER: Telehealth is not suitable for medical or mental/behavioral health emergencies. In case of a medical emergency, dial 911. For a mental/behavioral health emergency, you can: (1) call 911; (2) go to the nearest emergency room; or (3) contact your local crisis center.

Telehealth involves using electronic communications to enable healthcare providers, including physicians, psychiatrists, nurse practitioners, physician assistants, licensed professional counselors, and social workers, to evaluate, diagnose, manage, and treat various health issues, including mental/behavioral health. Information may include patient medical records, medical images, live video and/or audio, and data from medical devices.

Information Collection:

We collect a child's name from children under 13 to provide services. No contact will be made using their email address or username.

We may collect information about a child's use of our services, such as domain names, browser types, and device information through cookies and similar technologies.

How We Use Information:
To provide healthcare services.To respond to customer service and support requests.
We de-identify and/or aggregate information for research and analysis.

Possible Risks:
Transmitted information may be of inadequate quality, requiring a face-to-face meeting.
Delays in evaluation and treatment due to equipment issues.
Security protocol failures may lead to privacy breaches.
Lack of access to complete medical records may result in errors.

By agreeing to this HIPAA Authorization Form, you acknowledge:
Privacy laws apply to telehealth.
Your information won't be disclosed without consent, except in emergencies, abuse cases, court orders, billing claims, evaluations, and where legally required.
You can withdraw consent at any time.You understand telehealth alternatives.
Information may be shared with out-of-state practitioners.
Benefits are not guaranteed.
Call 911 for immediate medication side effects.
Health information may be shared for scheduling and billing, with confidentiality maintained.

Electronic Signature:
I have read and understood this HIPAA Authorization Form, including associated risks and benefits of telemedicine (including, but not limited to, the risks and benefits associated with teleconferencing by video, audio, or other electronic means). My questions have been answered, and I provide informed consent for telemedicine visits.

My ability to access Viclinic Service is conditional upon this informed consent, which Viclinic Healthcare Providers rely on to facilitate healthcare services.

I understand and acknowledge that my ability to access the Viclinic Service is conditional upon the above-mentioned criteria of my informed consent, and that Viclinic ’s Healthcare Providers are relying upon this informed consent in order to interact with and facilitate health care services to me.

Contact Us: If you have questions or need assistance, contact at

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