1. Introduction
We respect your privacy. This Privacy Policy describes our practices regarding personal and medical information collected through the ViClinic websites, mobile applications, and services (the “Sites”), including our EMR, telehealth, AI-driven Vi-Agents™, and concierge care platform.
2. Agreement to Policy
By browsing or using any of the Sites, you agree to this Privacy Policy. If you do not agree with these terms, do not access or use the Sites.
3. Definition of Personal and Health Information
We may collect the following types of information:Personal identifiers (e.g., name, contact details)Health conditions and care historyPayment information for care services
Personal Information does not include de-identified or publicly available data.
4. Collection of InformationSources of Collection:User interactions on the Sites
ViClinic’s AI-driven Pre-Visit Symptom Deep Dive
Categories of Information:
- Personal identifiers
- AI-collected symptom data (intensity, duration, type)
5. How We Use Personal Information
We use your information for purposes including:Delivering care services and platform accessAutomating pre-visit data collection into the EMREnhancing appointment efficiencySecurity and fraud preventionResearch using de-identified data
6. Security Measures
We apply advanced encryption, audit logs, access controls, and HIPAA-compliant infrastructure to protect your personal and health information.
7. Your Rights
You may request to view, modify, or delete your personal information and manage AI or data-sharing preferences in your account settings.
8. Contact For any questions or privacy-related requests, please contact us at:
Email: support@viclinic.com 
