Last Updated: October 8, 2025

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Welcome to ViClinic Inc.
These terms and conditions (“Agreement”) govern your access and use of all products and services offered by ViClinic Inc. (“ViClinic”), including but not limited to its AI-powered electronic medical record (EMR) and enterprise resource planning (ERP) platform, Vi-Agents™ (AI assistants), telehealth tools, administrative features, and patient engagement tools (collectively, the “Service”).

This Agreement applies to healthcare professionals, clinics, hospitals, patients, administrators, and all users of the ViClinic platform. Please read it carefully.

1. Acceptance of Terms
By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, do not use the Service. Continued use after updates constitutes acceptance of any changes.

2. Age and Authority Requirements
Users must be at least 18 years of age or have legal authority to bind an organization. By using the platform, you confirm you have such authority.

3. Platform Scope
ViClinic is a modular, AI-native EMR/ERP platform. It offers:Access to telemedicine and concierge servicesAI-enabled tools for pre-visit intake, documentation, coding, QA, and follow-upClinical and administrative EMR modulesViClinic is not a licensed healthcare provider, pharmacy, or insurer.

4. Not a Replacement for In-Person Care
ViClinic is not a substitute for in-person primary care or emergency services. Use it only as a complement to comprehensive medical care.

5. Role of Healthcare Providers
Independent healthcare providers may offer services through ViClinic. ViClinic is not responsible for the quality, timeliness, or outcomes of such services.

6. Concierge and Subscription Services
ViClinic may offer tiered concierge plans with premium features. Payment terms, cancellation policies, and access vary by plan and will be presented during signup.

7. Vi-Agents™: AI-Powered Assistants
ViClinic’s AI Agents (Vi-Agents™) automate structured tasks like:Pre-visit symptom collectionClinical documentation assistanceICD/CPT coding suggestionsDischarge summaries and follow-up automationThese agents operate under physician oversight and are governed by transparent, auditable processes. They are not autonomous decision-makers.

8. HIPAA & Data Privacy
ViClinic complies with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant data protection laws. All health data is encrypted and stored securely. Separate HIPAA authorization may be required before using certain services. See our [HIPAA Authorization Form] for details.

9. Use of AI and Data
By using ViClinic, you consent to the collection and analysis of clinical and administrative data for the purpose of delivering services, improving system functionality, and supporting healthcare operations. AI summaries may be reviewed, corrected, or rejected by clinicians.

10. Customization and Co-Building
ViClinic offers modular builds and co-development opportunities for clinics, allowing adaptation of workflows, note templates, and agent behavior. Any customizations must comply with our security and governance framework.

11. Third-Party Integrations
ViClinic may integrate with third-party systems (e.g., payment gateways, lab systems, imaging providers). ViClinic is not liable for third-party service disruptions or breaches.

12. Account Responsibilities
Users must provide accurate registration information and maintain the confidentiality of login credentials. Notify ViClinic of any unauthorized use immediately.

13. Acceptable Use
The Service may not be used to:Violate applicable lawsTransmit harmful, fraudulent, or obscene contentInfringe on third-party rightsBypass security protocols or access unauthorized data.

14. Payment Terms
Payments for concierge, telehealth, or platform access are processed through third-party providers. Fees are non-refundable unless explicitly stated.

15. Service Availability
ViClinic may suspend access for maintenance, upgrades, or legal compliance. We aim for high availability but do not guarantee uninterrupted service.

16. Intellectual Property
All ViClinic content, including software, logos, UI, and Vi-Agents™, is the property of ViClinic or its licensors. You may not copy, reverse engineer, or commercially exploit the platform.

17. Limitation of Liability
ViClinic is not liable for medical decisions, treatment outcomes, or data loss. Our liability is limited to the fees paid for use of the Service within the last 6 months.

18. Indemnification
You agree to indemnify ViClinic against legal claims arising from your misuse of the platform, violation of laws, or breach of this Agreement.

19. Dispute Resolution
Disputes will be resolved by arbitration under Delaware law, administered by the American Arbitration Association.

20. Modifications to Terms
ViClinic may update these terms. Users will be notified via email or platform notice. Continued use constitutes acceptance.

21. Contact Us
For questions or concerns, contact support@viclinic.com