Frequently Asked Questions

Getting Started

Is ViClinic available on both iOS and Android devices?
Yes, you can download the app on Google Play for Android or the App Store for iOS. Once downloaded, you can create your account as a patient or physician and schedule virtual or in-person visits with your preferred physician.
How do I access ViClinic as a physician?
You can set up your private virtual clinic by downloading the ViClinic app and creating a physician account. You can also sign up through the physician web portal at Once you complete the application and payment process and receive approval, you're ready to go.

Features and Functionality

Can I access my medical records through ViClinic?
Absolutely yes, as a patient, you have complete control over your medical records on ViClinic.  you submit a new appointment request, you have the opportunity to update your medical history and list your current medications before finalizing the request. This ensures that your physician has the most up-to-date and accurate information before your visit. So, before submitting your request, be sure to take advantage of this feature and make any necessary updates to your electronic health record (EHR).
Can I manage existing and new patients on the same platform?
Yes, ViClinic offers both existing patients and on-demand patients. Managing existing and new patients on the same platform is easy with our tools and processes, allowing you to keep track of patient data, appointments, and other important information in one place.
Is ViClinic available internationally?
No, our virtual services are currently available in the USA.
Does ViClinic accept health insurance?
No, our service is focused on providing simple virtual healthcare available to anyone. However, individuals with health insurance can submit claims to their insurance companies for reimbursement.

Security and Privacy

How does ViClinic ensure the privacy of information?
ViClinic is built on HIPAA compliant Microsoft Servers to safeguard your data. Your personal information and medical data are disconnected and stored on different servers for added security.
Are virtual consultations secure?
Yes, we use a proprietary messaging module with end-to-end encryption for total data protection. Physicians can access your EHR only after receiving your consent, and no video consultations are recorded or stored.

Billing and Pricing

How does pricing work for virtual consultations?
We offer two pricing options: a standard flat fee of $69 per virtual on-demand visit or a custom fee set by the provider.
Are there any additional fees for using ViClinic?
No, sign up is free, and we offer a powerful online clinic management software that helps healthcare professionals streamline their operations and helps patients improve healthcare.

For Patients

What is Dr. ViAI?
Dr. ViAI is ViClinic's AI-powered symptom checker, which allows patients to receive preliminary diagnoses and triage.
How can Dr. ViAI help me?
Dr. ViAI helps you by providing a preliminary diagnosis and triage, which can help you understand what steps to take next in terms of seeking medical attention or treatment.
How do I use Dr. ViAI?
To use Dr. ViAI, simply input your symptoms and answer any relevant questions asked by the AI. Based on your inputs, Dr. ViAI will provide a preliminary diagnosis and triage, and recommend next steps.
How do I ask Dr. ViAI questions to get the most accurate advice?
When inputting your symptoms into Dr. ViAI, be sure to provide as much detail as possible, including the duration and severity of your symptoms, any related conditions or illnesses, and any relevant medical history. The more information you provide, the more accurate the advice from Dr. ViAI will be.

Example: "Hi, I'm a 35-year-old female with a history of asthma, and I've been experiencing shortness of breath and wheezing for the past two days. What could be causing this and what should I do?"

For Physicians

How can Dr. ViAI help me?
Dr. ViAI can help physicians by providing real-time advice and guidance on differential diagnoses, based on the patient's symptoms and medical history. This can help physicians provide more accurate and efficient care to their patients.
What expertise areas does Dr. ViAI offer for physicians?
Dr. ViAI provides the following expertise areas for physicians:
• Differential diagnosis: Dr. ViAI generates a list of potential diagnoses based on the patient's symptoms and medical history, assisting you in narrowing down your options.
• Treatment plan suggestions: Obtain evidence-based treatment recommendations tailored to the patient's condition, age, and other relevant factors.
• Condition-specific information: Access up-to-date, evidence-based data about specific conditions, encompassing the latest research and best practices.
• Drug indications, usage, and side effects: Receive comprehensive information on various medications, including their indications, dosages, and possible side effects, enabling you to make informed prescribing decisions.


Is Dr. ViAI a replacement for a healthcare professional?
No, Dr. ViAI is designed to support and supplement the advice of healthcare professionals. It should not be used as a substitute for professional medical care or advice.
How accurate are Dr. ViAI's diagnoses and recommendations?
Dr. ViAI is built using advanced AI algorithms and the latest medical research. While it strives to provide accurate and useful information, it's essential to consult with a healthcare professional for a definitive diagnosis and treatment plan.
How does Dr. ViAI maintain the privacy and security of my data?
Dr. ViAI is committed to safeguarding your privacy and data security by adhering to strict security protocols, including end-to-end encryption and HIPAA compliance. Your medical data is securely stored and can only be accessed by authorized personnel. While your medical data is protected by our rigorous privacy policy, we advise against entering any personal information, such as your social security or ID numbers.
Can Dr. ViAI be used for emergency situations?
No, Dr. ViAI is not intended for use in emergency situations. In case of an emergency, please call your local emergency number or visit the nearest emergency room.